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My wife and I travel extensively, often going to Europe, Africa, Middle East, etc. We have done so extensively, and have always been able to use Cox web mail when overseas. On our last trip, to Germany, Austria, and Saudi Arabia over Christmas and New Years, 2016k - 2017, suddenly found that we could no longer send emails on Web Mail. Unable to email relatives, friends re: delayed arrivals, etc.Finally called Cox to find out what was going on. Got the usual "never heard of that" and 'that shouldn't b happening." from the techs. After much time on the phone (from Saudi Arabia ultimately was told that we now had to notify Cox prior to leaving the country so their committee could approve out foreign travel.
Three days ago wife left Phoenix to go to Dhahran, Saudi Arabia too take care of grandkids for daughter and husband. Called in advance to inform Cox, and now was informed that not only had to inform of travel, but had to submit specific IP addresses for approval. While we could get the specific IP address for their home on Aramco In Saudi, and then wait the stated 24 hours for the committee to approve or disapprove, this process leaves out airport wi-fi servers in an emergency at some god-forsaken middle eastern airport.
Cox does not notify you if the IP address has been approved or disapproved. Still not working, must have been disapproved?
Cox puts in these unexpected changes without notifying its customer, even those like us who have been so for 29 years, and pay 230 bucks a month, expecting premium service, and doesn't even tell their techs that they're going to do or what they've done. Different answer with each call on he problem.
Will fire Cox as soon as a viable alternative is found.
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Erica W.Cox Support Forums Moderator