Activity: 11 Replies | 6 Subscribers
Can't log in to view content
Tiffany R. Cox Support Forums Moderator
I can't log in either. You get to the screen to choose Cox, and then the next step says error 403 content forbidden. I have cox cable and get syfy on my tv, so why can't I log into the app? Was able to view first three episodes of Helix, but fourth is locked and it won't allow me to sign in?.?? Frustrated?
Just for the heck of it, try logging out and then accessing the page and see if you get a error, same error. HTML 403 errors occur when the connection to the server is rejected due to some kind of access rights on the page. Usually its when a page rejects direct linking, so you can't just make your own page and link to their content.
My guess is its a issue with the 3rd party DRM which is integrated into the flash PDK. I tried watching some movies and I had issues, even though I don't have a Cox cable scription. This says to me its probably not a Cox issue. Here is one example, the sound doesn't kick in until 23min.
As stated by the other poster, it's a 403 "Access Forbidden" message that comes up when you click on the Cox logo to try to sign in with your Cox ID. This occurs on the website and on iPhone and iPad apps.
Hello everyone, I am having a HORRIBLE issue with Syfy right now. I can attach my cox account BUT when I try to sign on it gives this error
The redirect URI in the request: http://socialize.syfy.com/GS/GSLogin.aspx? did not match a registered redirect URI
Are you viewing a particular show or episode when the error occurs or is this immediately after signing in to the main part of the site? Please reply with the browser link you are at immediately prior to the error occurring. If this issue is occurring when trying to view a particular show or episode you'll need to contact SyFy directly at http://www.syfy.com/feedback/
ColleenDCox Support Forums Moderator
I am seeing the same issue and wanted to provide a little more information for troublshooting. I first noticed it with Helix, ep 5, on syfy.com. I first want to describe the sequence of events I see.
Based on some responses below, I tried other episodes as well as other shows, and here are the findings:
Helix - All episodes (4-7) exhibit this behavior
Bitten - Two episodes (6,5) exhibit the behavior
Defiance - Two episodes tested (11, 12) work correctly
Being Human - 7 episodes tested (3:13, 4:2-6). Season 3 episodes all work, season 4, episode 2 works, but all other exhibit the behavior.
FaceOff - 6 episodes (1-6) tested, episodes 1-2 work, 3-6 fail
A little more digging suggests that there is an issue with ALL episodes for ALL shows on SyFy with an air date later than about Jan 20, give or take. There's a little variability in the shows.
This might be a SyFy issue, but what changed in late January that might have impacted the way the shows on SyFy authenticate to Cox?
Since the problem you are having is only occurring on certain programs and/or episodes I suggest contacting SyFy at http://www.syfy.com/feedback/ Any authentication changes would have happened on SyFy's side, and I've seen no reports of issues on our end.
I'm having the same issue. On my computer, I get an authorization error. On my iPad, I get a message stating "Uh-oh. You need to add this channel. Your TV subscription does not include this channel. Please contact your TV Provider about upgrading your service to get access." The problem is that my subscription does include SyFy.
That is something we need to look into on our end if you are currently subscribed to that channel. Also, make sure you're logged in Send an email to email@example.com, include the name and the address listed on the account. We can look into this further.
Derrick W.-Cox Support Forums Moderator