Activity: 12 Replies | 2 Subscribers
Pop-up saya "Uh-oh You need to add this channel" blah blah, then app drops out shortly later. MSNBC is obviously part of my cable package, I wait until the COX logo appears on home screen before selecting live TV, I have recycled app, iPad and router. IPad is within a few meters of the router.
Stephanie ACox Support Forum Moderator
No problem viewing live on laptop (that is on same Wi-Fi).
iPad pop-up also says "Your TV subscription does not include this channel. Please contact your TV Provider about upgrading your service to get access."
I have un- and re-installed app and pop-up an subsequent drop-out continues..
Cox Support Forums Moderator
I am experiencing the same issue. I have no problems watching over a laptop, but I get the message when I log in the MSNBC app.
Pop-up appears after a minute or so on iPad. Happens whether I update Cox permission or just wait for Cox logo to appear on app home page before selecting live TV.
Plays fine on TV. Uninstalled Contour app after installing on phone because it wants to access files (not gonna happen!)
Seems to work OK on iPad Contour app, but not as convenient to access as via the app directly. OK workaround in the short term though.
Becky K.Cox Support Forums Moderator
I’ve had the same problem that just started about a week ago. I’ve removed and replaced App and still not resolved. Contour works at home but MSNBC app does not work at home or away. Same error message. I’ve used MSNBC App many times for years and no problem until just recently.
I already stated I uninstalled and re-installed the app, no help. Hate to be a conspiracy theorist, but is this a way to get people to use the Contour app instead of the MSNBC app? Hmmm...
Or is this our first indication of the result of the death of net neutrality?
Maria L.Cox Support Forum Moderator