Activity: 6 Replies | 1 Subscribers
On the Reactive Email Account is says
Cox Email accounts are locked for inactivity when any primary or secondary mailbox has not been checked for new email for at least 180 days following the user's last access. No new email is accepted and all messages are returned to sender while the account is locked for inactivity.To reactivate an inactive Cox Email account, use the primary User ID that you set up during your initial online registration to log in. Refer to Understanding Digital Identities and Account Types for more information.
However, different accounts or mine are being set to Inactive every day. this has been going on for two months and my accounts are being accessed and used almost daily. I have contacted Cox Support and have Tickets on this issue and still not fixed. I am getting tired of checking to see if my Email Accounts have been set to Inactive every day since there is no notification or email saying an Email Account has been set Inactive and there are no errors when the account is checked for sending and receiving and a sender to the Account also gets no error message and the message is not stored
So is there an App where all incoming email is sent to a Gmail Account even if the Email Account is set inactive so I can transfer all of my Email accounts to Gmail and stop using Cox. I am getting very tired of checking every day and when I go on Vacation I will not be able to reactivate any Accounts and will then lose the emails sent to me since they are not stored
It would be good if Cox would help in transferring email to anther service like Gmail. Gmail does not Inactive email accounts every day or two, and is very reliable. So if Cox would return an email to the sender with the Gmail address it would be very good.. this is like the Post Office forwarding mail to a new mail address and informing senders of the new address. So when I close my accounts or set up new Gmail accounts, the transfer will be seamless and less of an hassle.
Our tools show that all of your email addresses are active. We need a few more details in order to further investigate this for you. From whichever email account is working the best, please send an email to firstname.lastname@example.org. Include the Cox Usernames that are still getting set to "inactive" every day. Be sure to include your full name, address, and a link to this page.
It would also be helpful if we understood how you experience this issue. Please include the following details:
Becky K.Cox Support Forums Moderator
Hi BobCo,After you reactivate a User ID/email address, you must open Cox.com using a web browser and sign in with the User ID you just reactivated. Accessing email via third-party email software is not enough to keep a User ID active.Here are the steps to reactivate a User ID that has been “locked for inactivity”:
Have you logged into cox.com using each of your reactivated email addresses?
I have been reactivating my email accounts for the past month. I know how to do it, but in a day or two, they will be set to inactive again.
I logged into Cox.com with each account, as I did two days ago, and this morning four accounts were set to Inactive. so logging into cox.com does not work to keep them Active and accessing the email accounts to send or receive emails does not work either. so I do not know how many emails I missed since they are not stored on the Cox email server
so the best solution would be an App that would send my emails to a Gmail account even if an account has been set to Inactive so I will not miss emails from Inactive accounts