Not being to send mail ftom Outlook program

Not being to send mail ftom Outlook program

Apps Forum

Activity: 7 Replies | 2 Subscribers

This question is still unresolved
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why I can't sent mail from ouotlook , windows 10 mail, and Verison /sansung cell phone

All Replies
  • Posted by Allan
    16 Dec 2017 10:36 PM

    Hello,

    Are you getting any error messages when trying to send email? Also, are you able to send emails through webmail?

    Thanks,

    Allan - Cox Support Forums Moderator.

  • Posted by BillyOhl
    28 Dec 2017 11:56 AM

    My e-mail Pop and Imap setting in Outlook 2016 will not send any e-mail also.  Just started this week.  I CAN send e-mails out of Cox webmail.

    Thanks

    Billy

  • Posted by Cox email issues
    28 Dec 2017 8:45 PM

    On Dec 18 I could no longer receive cox email on any of my three Apple devices nor through my Outlook program on my PC.

    the only way I cam send and receive is to go on their new server online at my email.cox.net. I have have talked to Cox tier 2 support multiple times and they all say that corporate support gurus are working on it. My wife uses similar devices and does not have this problem. Ten days is too long for this server issue to be down. It may be tie for a class action situation.

  • Posted by StephanieA
    29 Dec 2017 5:51 AM

    Hi Everyone, Some email settings were updated a few months back. Please make sure you are using the new port selections and authentication for both the incoming and outgoing server.

    FieldValue
    Your Name Your Name
    Email Address youremail@cox.net
    User Name The first part of your Cox email address, without @cox.net.

    Note: Your user name and password are the same as the ones you use to access your email account at myemail.cox.net.
    Password Email account password
    Account Type IMAP
    Incoming Mail Settings

    Server name: imap.cox.net
    Port number: 993 with SSL enabled and the authentication box checked, if available

    Outgoing Mail Settings

    Server name: smtp.cox.net
    Check the Port number and use one of the following options listed below.

    • 587 with TLS enabled
    • 465 with SSL enabled and the authentication box checked, if available
    Use SSL / TLS

    • Yes
    • Cox user name and password required

    Stephanie A
    Cox Support Forum Moderator

  • Posted by Cox email issues
    29 Dec 2017 6:52 AM

    This has been done numerous times . Cox has a big problem with their servers and so far have been able to fix the issue/ issues. Pathetic customer service. They should admit the problem and get all hands on deck to fix it. Why do we settle for inferior customer service and pay close to $ 200 per month for this sluggish response?..

  • Posted by Cox email issues
    29 Dec 2017 6:57 AM

    I meant NOT able to fix the problem for now going on elevem days! Pathetic 

  • Posted by StephanieA
    29 Dec 2017 7:41 AM
    You state your wife is able to send from her device. What settings do you currently have for the client and what does your wife have?

    Stephanie A
    Cox Support Forum Moderator