Cox Contour Box randomly resetting

Cox Contour Box randomly resetting

Apps Forum

Activity: 3 Replies | 2 Subscribers

This question is still unresolved
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Hi. We just got a mini contour box added, and it constantly resets itself randomly. Even after adjusting settings to where it wouldn't power off for power save mode on its own. We've tried manually resetting it, unplugging it, and switching out cables.

All Replies
  • Posted by Allan
    7 Oct 2017 6:54 PM

    Hello CDriscoll,

    Is there a splitter or signal amp on the cable line going to the modem?

    Thanks,

    Allan - Cox Support Forums Moderator

  • Posted by CDriscoll
    7 Oct 2017 6:55 PM

    Nope. Straight from the wall to the box.

  • Posted by Allan
    8 Oct 2017 2:46 AM

    Ok, Please send us an email with your full address to cox.help@cox.com so we can research this issue further for you.

    Thanks,

    Allan - Cox Support Forums Moderator.