Phone Tools on Cox Connect App

Phone Tools on Cox Connect App

Apps Forum

Activity: 6 Replies | 1 Subscribers

This question is still unresolved
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The phone tools app is not working on my Android smartphone.

When clicked it just sits and spins.

This used to work.  Any idea on how to get it back?

All Replies
  • Posted by MaryF
    13 Sep 2017 8:09 PM

    Hi rwilson,

    Please uninstall and reinstall the app.  Is the Phone Tools section the only section where it spins or is it when you launch the Cox Connect app?

    Mary F.
    Cox Support Forums Moderator

  • Posted by rwilson
    13 Sep 2017 8:26 PM
    Thanks. I have already tried uninstall and reinstall but it did not solve problem. Phone Tools section is the only section that spins - everything else works fine.
  • Posted by MaryF
    15 Sep 2017 2:45 AM

    Hi rwilson,

    Could you log in to the Phone Tools on the Cox website and let us know if the Phone Tools section load.  If the issue continues, please email us at cox.help@cox.com with your full name and street address.  Please include a link to this post.  Thanks.

    Mary F.
    Cox Support Forums Moderator

  • Posted by rwilson
    15 Sep 2017 8:29 AM

    I logged into Phone Tools on the Cox website - everything works fine.

    Email has been sent as you suggested.

  • Posted by rwilson
    15 Sep 2017 4:11 PM

    Phone Tools on the Cox Connect App is now working on my Smartphone.

    I received an email from Cox Connect App (CCI-Atlanta) that said Go try it now.

    There was no explanation of the problem.

    I also have had a second issue for some time - the caller ID no longer shows up on my TV.

    I will post on the TV Forum to try to solve it.

    Thanks for your help.

  • Posted by SharielH
    16 Sep 2017 7:57 AM
    Hey rwilson,

    I see your email and will reply there soon.

    Shariel H.

    -Cox Forums Moderator