Can't access webmail on my iPad mini

Can't access webmail on my iPad mini

Apps Forum

Activity: 29 Replies | 2 Subscribers

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Starting a new thread on this disaster of a new webmail app suite (sounds fancy doesn't it?  About $5 more a month fancy!) because I think this is a separate problem.

while I was out last night enjoying a glass of wine & the company of friends, our main email address got "migrated." In other words screwed up! I had several issues discussed in other threads, but the main problem is that I cannot get into webmail from my iPad mini. Period. And yet I read it was compatible with Apple?

had a long frustrating conversation with cox techs last nigh and they were clueless. They'd been given no info from this alleged "communications" company and someone from "the team" is going to call me.

and it might snow at Christmas this year!

Problem is, I am traveling soon and that's how I manage my email on the road. 

Am I to pack up my win7 desktop and take with?

am I the only one?

All Replies
  • Posted by SoonerAl
    29 Aug 2017 4:20 AM

    Why use webmail versus the native iPad mail client?

    https://support.apple.com/en-us/HT201320

    http://www.cox.com/business/support/data/article.cox?articleId=8f807410-6c18-11e0-4e73-000000000000

    Personally I use the native iOS email client on two iPhones and an iPad 4. In my case I use IMAP versus POP so I can fully sync email between those devices and two Windows 10 computers. 

    To add I have no issues using the new webmail on the iPad 4 on occasion using the iOS Safari browser  

    "When all else fails read the instructions"...

  • Posted by Becky
    29 Aug 2017 4:57 AM

    Hi Socal,

    Can you describe what happens when you try to access Cox Webmail on your iPad Mini? Are you able to log into Cox.com? Do you get any errors when trying to access your Inbox?

    Is this issue affecting your BHxxxxx@cox.net account, your RBxxxxxx@cox.net account, your ROxxxxxxxx@cox.com account, or all three?

    Becky K.
    Cox Support Forums Moderator

  • Posted by socal transplant
    29 Aug 2017 3:54 PM

    becky,

    i get to cox.net or .com, whichever...

    and it allows me to log in.  then it's ... ... ... ... which i'd say is the new spinning wheel of death.  it won't connect & load.

    i had to check for your other question, as i never try the others. but yes, it's the same for all 3. 

  • Posted by socal transplant
    29 Aug 2017 3:59 PM

    sooneral,

    i tried using the ipad email client but when i discovered that i had to delete mail one mail at a time i abandoned it.i currently have 746 very old emails residing on my mini that need to be deleted individually.  my mini is a 1st gen so i don't know if that's still true, and i don't know exactly what browser i have here.

    but i will read your links and see if there's anything there i didn't know.

    thanks for the feedback.

  • Posted by JonathanJ
    29 Aug 2017 6:12 PM
    @socal transplant

    You can also try this link http://bit.ly/2iH9MtH. Let us know if this helps.


    Jonathan J
    Cox Support Forums Moderator

  • Posted by socal transplant
    29 Aug 2017 6:57 PM

    jonathon, this is NOT an apple computer.  it's a tablet. it says i'm on IOS 9.3.5 and that my software is up to date.  the tablet doesn't have named versions like el capitain. there is nowhere for me to choose settings. i'm using internet (safari web browser) to access webmail. i'm not using apple's mail client, for reasons i relayed above.

    and apple didn't change anything COX DID!

  • Posted by socal transplant
    29 Aug 2017 9:37 PM

    sooneral

    i had already set up my cox account on my pad, but i followed the second link & some of the settings were different. (and i have always been POP) so i tried to change settings and they won't take & i get error messages. 

    any other suggestions? how do YOU delete emails? can you group them or "delete all?"

  • Posted by socal transplant
    29 Aug 2017 10:34 PM

    becky, 

    trying to get ahead of you cox people i thought this info might help.

    i have NO problem accessing webmail at any address on my windows7 desktop. my husband has no problem on his windows 10 laptop or his android tablet.

    this is totally an apple compatibility related issue. please find some people who know apple there....both jonathon and the techs i talked to sunday night asked the dumbest questions.  have i updated my operating system to el capitain? just this minute!?  what browser am i using...uh, safari? it's not like i had a choice on either of these things.

    so to recap...it's not my router, it's not my modem, it's not my software, it's not that my device is going bad (recently, i had a tech named stephanie...hum...on the phone one night actually trying to get me to believe that all 4 of our devices of different makes and ages were going bad at the same time!) ...it's a cox created issue & cox needs to tell me how to fix it.

    hope to hear from you soon. 

  • Posted by ChrisL
    30 Aug 2017 4:26 AM
    @socal transplant

    Webmail was designed primarily with desktop browser's in mind as how most mobile devices have a mail app of some sort eliminating the necessity for this kind of compatibility. SonnerAl's suggestions are probably the best approach to take although I'd recommend IMAP if you want a consistent view of your email across all devices. If you're primary concern is being able to delete multiple messages at once the following article might apply in your situation:

    http://www.macworld.co.uk/how-to/ipad/how-delete-multiple-emails-on-ipad-3643542/

    -Chris

    Cox Support Forums Moderator

  • Posted by SoonerAl
    30 Aug 2017 5:08 AM

    One thing to try is to clear the saved website data and history in Safari then try webmail again...

    Go to Settings > Safari > Clear History and Website Data

    Good luck...

    "When all else fails read the instructions"...

  • Posted by socal transplant
    30 Aug 2017 6:25 PM

    chris,

    if cox webmail was designed for desktops...why is the first line of the "congrats! cox has screwed up...err, UPGRADED...your email" this..."As part of our ongoing commitment to providing you with services that give you the freedom and mobility...." i haven't noticed anyone carrying their desktops around lately.

    sooneral DID recommend IMAP and when i followed some directions i found with the google, setting up a new account it automatically made it IMAP, so too bad if anyone wants pop i guess.

    at least i can now download to my apple email client, but i can't delete anything from the server.  which means i'll have to delete them twice. once on the ipad & again on the server when i get back to my desktop.  probably about 5000. fun.

    thank you for the link you provided tho.  that works nicely.

    do you moderators know that the links you provide are not active?  must copy & paste.  maybe someone could work on that?

    i'd still like to be able to access webmail from safari.

  • Posted by socal transplant
    30 Aug 2017 6:30 PM

    sooner al

    i tried your suggestion, but no cigar.  thanks for trying.  i did revisit one of you earlier links and while that didn't work out, it put me into another direction & the google got me where i needed to be.

    once an account is set up POP you cannot change it to IMAP. but you CAN make a new account! :)

    so you did help.  thanks.

  • Posted by ChrisL
    31 Aug 2017 4:47 AM
    @socal transplant

    Once IMAP is successfully configured any actions you perform on your emails such as read/delete occur on the server. This is the key to how IMAP if used on all devices allows you to have a single synchronized view of your email.

    -Chris

    Cox Support Forums Moderator

  • Posted by socal transplant
    31 Aug 2017 2:34 PM

    chris,

    i must not be understanding you.

    trashing an email on my tablet does NOT delete it from the server.  anymore that deleting it from my pop configured mail client on my desk top does. 

    if i'm managing my mail from my tablet's imap configured mail client, i can delete all i want from there, but when i get home & download mail to my desk top, it will all come pouring in. i'll either have to delete it again there, or go thru it on webmail & delete it from the server first.

    what am i missing?

  • Posted by ChrisL
    31 Aug 2017 2:43 PM
    @socal transplant

    When you're using IMAP you are manipulating the contents of the mailbox on the server. When you use POP the device downloads the contents of the server to the local device then deletes the server contents. If you delete an email from the server using IMAP it will not affect what the POP clients downloaded. For this reason it is recommended that all devices use IMAP so as to ensure a consistent view of your email.

    -Chris

    Cox Support Forums Moderator