new "myemai> app

new "myemai> app

Apps Forum

Activity: 4 Replies | 1 Subscribers

This question is still unresolved
Posted by
You converted me from enhanced webmail to myemail the other day. The contact list you transferred was not the most current version but one that is months, maybe years old. Please reload my contact list with the latest version I had.
All Replies
  • Posted by Becky
    28 Aug 2017 6:16 AM
    Hi Gilbertaz,

    The representative you spoke with on Saturday submitted an escalation ticket on your behalf. Our email administrators are working to resolve the Contact List issue. I apologize, but we don't have an estimated time of repair. We will let you know as soon as we get more information or your contacts have been restored.

    Becky K.
    Cox Support Forums Moderator

  • Posted by dictionary
    28 Aug 2017 11:26 AM

    We were not notified of the e-mail change,. now we have lost all our contacts....how do we get them back?

  • Posted by socal transplant
    29 Aug 2017 1:14 AM

    Oh great.  Yet another problem with this not ready for prime time switch that I hadn't noticed yet.  Thanks for the head's up. Would be nice if cox had issued some warnings & directions for this.  Just one email telling us about how great it was going to be.

    what they've done, I believe, is outsource this.

  • Posted by Becky
    29 Aug 2017 4:57 AM
    @Dictionary,
    I've submitted an escalation ticket on your behalf requesting that we investigate and restore your lost contacts. I'm so sorry about that! We'll let you know as soon as we receive any updates regarding this ticket.

    @socal transplant,
    I've replied to your thread on http://forums.cox.com/forum_home/apps_forum/f/9/p/18655/69518.aspx#69518.


    Becky K.
    Cox Support Forums Moderator