Activity: 3 Replies | 1 Subscribers
I have a primary e-mail address and a secondary with Cox. The secondary does not forward to the Primary when I use MS Outlook on my desk top. The secondary does not forward to the primary on Cox Web Mail either. Maybe the secondary went inactive because I have not accessed it online in Web Mail however it has seen activity a lot in the past.
When I log in to web mail with my primary address the cox site mirrors my MS Outlook. It did not used to do that. When I log in to my secondary e-mail, it has the older look of classic or enhanced e-mail. I still can not find adding additional e-mail addresses or activating non active e-mail addresses but I did locate the tab of forwarding the secondary to the primary but it does not work. I have a case number and I reference it in call backs to support and I get that it should be fixed in 24-48 hours. So here I am trying the AppS Forum Post. Please advise.
Becky K.Cox Support Forums Moderator
I followed your instructions and you took me where I needed to go. I saw that I had two secondary e-mail addresses. I tested them both and still no forwarding to my Primary. So I agree with you that it has not migrated to the new Cox E-mail Platform.
The next question would be is Cox aware of the problem and when would there be a proposed fix date?
When I access my Webmail with the secondary User ID, I use Enhanced Webmail interface as it it looks more like the MS Outlook layout.