How do I disable the new email app?

How do I disable the new email app?

Apps Forum

Activity: 12 Replies | 3 Subscribers

This question is still unresolved
Posted by

I absolutely hate that it took over my email!!!

I want to change it back to way it was yesterday.

I have Windows 10 and the app is not listed in my folder, so I can't delete it from there.

Where can I find this horrible thing and get rid of it???

All Replies
  • Posted by BrianM
    7 Jul 2017 3:06 PM
    Which new app are you talking about exactly and which app were you using previously?

    Cox Support Forums Moderator
  • Posted by Homee2010
    22 Jul 2017 9:19 AM

    The new email app **. I can't see full emails on my tablet, just a long skinny version on the right hand side of the screen. As far as I can see, there is no way to convert back to the old email version. Also can't see the app in the apps list, therefore no way to disable it. Probably Cuz Cox knows that it **, but can't resolve this. 

  • Posted by Homee2010
    22 Jul 2017 9:21 AM

    BrianM, I think you already know what app he's referring to

  • Posted by Becky
    24 Jul 2017 6:13 AM
    Hi Homee2010,

    I replied to your thread at

    Becky K.
    Cox Support Forums Moderator

  • Posted by eldy
    25 Jul 2017 6:54 AM

    this is the WORST!!!! I am going to have to leave cox and get fios if they can't fix this! Its horrible.. and now i am getting double emails!!!!

  • Posted by TiffanyR
    25 Jul 2017 7:33 AM
    Hi Eldy,

    We'd hate to see you go. I am sorry to hear that you are getting double emails. Is this happening everyday, or only every once in awhile? One way to prevent this from happening is to ensure that your inbox is cleared on the website. You can create a folder and file the emails there.

    Tiffany R. 
    Cox Support Forums Moderator


  • Posted by mcduce
    8 Aug 2017 12:59 PM
    The double emails for me happened only once and that was when my email account went live on the new email app. It resent ALL the email I had saved online in my account. Had to go through & manually delete all the duplicates... This was an omen as to the fact this app wasn't ready for prime time.... There are other items that aren't right that I have posted about. Wish we could go back to the old email app even if the interface was old and clunky- it was more reliable and actually had more features!
  • Posted by Mrs. White
    25 Aug 2017 8:12 PM

    Yeah, I didn't ask for, download or request to change my email to this appsuite. It automatically appeared on my tablet. I have looked everywhere on my tablet to uninstall, delete, etc to get rid of it!! Can't find any place to do that on my tablet.

    This new version does not let me see the whole screen view. The search bar does not hide when scrolling up.

    Now that this automatically switched on my tablet, I can not in any way log in to my email account on my desktop computer!!! 

    Do not like this app in any way or fashion. 

    COX PLEASE DO SOMETHING ABOUT THIS INCONVENIENCE. I would prefer and like to view my emails on my desktop.

  • Posted by ColleenD
    25 Aug 2017 8:47 PM
    Mrs. White,

    If you are using the browser on your tablet to view your Cox email, there should be a "View" button on the top right of the page where you can choose the layout of your inbox. I found changing this setting to "List" will provide you the list of emails without the preview, similar to the previous version of webmail.

    What happens when you sign in to on your desktop?

    Cox Support Forums Moderator

  • Posted by socal transplant
    29 Aug 2017 1:05 AM

    Our main email went live last night while I was blissfully sipping wine. Nasty. I too got RANDOM double emails including SOME of what was on the server. Now everything is out of date order. 

    Wose problem here....I now cannot get into my webmail from my iPad mini. I had a frustrating, extended conversation with tech support last night and they didn't have a clue.

    let's see, folks with their expensive iPhones can't check email on them?  Can't believe I can't find a thread on this specific problem.

    can't believe they leave their poor tech people with NO information to pass on or even a head's up....there's a problem.  We're working on it.

    someone is supposed to call me.  Yea, that'll be the day.

    And they call themselves a "communications" company!

  • Posted by Mrs. White
    1 Sep 2017 2:07 PM

    I don't care about your suggestions for my tablet. I am concerned about accessing my email using my desktop computer.

    Exactly, what I said previously. "I can not in any way log in to my email account on my desktop computer!!! "  

    I just get the little circles in the center of my screen, like it's thinking or downloading. That's it.

    And yes, I have tried resetting my password. That seems to be the only suggestion COX provided when they sent out the email saying they were changing to the new email format. Even then, it states that that MAY solve the problem. 

  • Posted by ChrisL
    1 Sep 2017 2:13 PM
    @Mrs. White

    If you have Kaspersky Internet Security/Anti-virus installed on your desktop it may interfere with the new email site. Disabling it or whitelisting our site should correct this.


    Cox Support Forums Moderator