Forum Discussion

3stooges's avatar
3stooges
New Contributor II
6 years ago

We hate Contour 2, want our old Cable Box DVR back!

We have had Contour 2 for just about two weeks. We really hate it. Our previous cable box we could easily hit one button to swap between two channels and it would buffer, we could hit the live butt...
CarolLM's avatar
CarolLM
Former Moderator
6 years ago
Hi there, I'd like to review this a bit more. Please send us a private Facebook message, or a Twitter direct message or email us at cox.help@cox.com. I can understand it may take some time to get used to a new set-up, I'd like to see how we can best help you. -Thanks, Carol
  • 3stooges's avatar
    3stooges
    New Contributor II
    6 years ago

    I am still trying to find something positive to say about Contour 2. The Scientific Atlanta box would buffer the last channel so you could flip back to it. It had picture in picture. You could record specific days of a program. Wouldn't these be obvious things to bring forward to the new Contour box? If I would've known we were stepping back in technology, I would've put up with the occasional lockup or shut down during recording. This is crazy. Probably why AT&T is pushing so hard to bring Cox customers to them.

    • ChrisL's avatar
      ChrisL
      Former Moderator
      6 years ago
      @3stooges

      I'll definitely be sure to pass your feedback along to our product team, thanks for sharing and I apologize for any inconvenience caused.

      -Chris
    • dbaseii's avatar
      dbaseii
      New Contributor
      6 years ago

      I just got Contour and agree with you. More money a month, s/w seems not as reliable as Rovi, more complexity and less versatility. I’m also an I.T. Person and very disappointed with contour...seems something of a kluge to me. *sigh*. And when they should provide a lot of documentation, the tiny booklet I got was 3 pages in 3 languages.