UPSET

Hello there. I am sorry for the service issues you are experiencing. We strive to ensure our service remains reliable and operates properly at all times for our customer's needs. Depending on the situation, some outages can be extended due to the extent of the repair and issues that may arise during the repair. I can assure you that with every declared outage, our technicians are doing their very best to get everything back up and running again. Can you send us an email to Cox.Help@cox.com with your full name and complete address? We can take a look at the outage to see if there are any updates and apply an adjustment to the account for the declared outage.