Forum Discussion
Cox is aware of the problem, and it has been elevated to the highest priority.
Call 877-820-8202, Ask for Ashley in Wichita KS, she's aware of the situation.
Also make contact with Julian in the West Regional Executive Resolutions office. He is also aware of the issue.
[Moderator edit: Please email Cox.Help@cox.com for assistance with this issue.]
How dare you modify the email address that was helpful to me. You ordinary Cox moderators dont have a clue how to get the message to the right people.
- PJL15207 months agoNew Contributor II
Do you know what hours Ashley will be available?
- bryaninphx7 months agoValued Contributor
She works from home. I believe she said until 7pm her time.
- PJL15207 months agoNew Contributor II
I spoke with Shenese with Exec Resolutions. She said the Tuning Adapter issue has now become an issue with multiple customers and they are working on the solution. They don't have a est fix date, but they will let me know when they make progress. I can get all my channels, so I am not impacted unless I want to start getting premium channels as my current service doesn't require a tuning adapter.
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