Forum Discussion
Chris_Porter
New Contributor
sorry it took so long to reply. When I do a channel scan on the PRIME the channels do not actually show up. Please note the PRIME has CableCard and a Tuning Adapter. The Channel list should be coming from the tuning adapter.
I have tried all sorts of power off and reboots of all devices. But channels are just missing.
KevinM2
5 years agoFormer Moderator
It's no problem at all. At this point, it may be best to have a service technician go out to the home to address the situation further. If this interests you, please kindly send us an email at cox.help@cox.com -Kevin M. Cox Support Forum Moderator
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