Forum Discussion

Brain01's avatar
Brain01
Contributor
10 months ago
Solved

METV channel 93 in Phoenix

Yesterday (July 6) evening this channel generated a “This channel is temporarily unavailable” XRE-03136 error.  The same thing is happening today.  Do you have an estimated time/date when the channel...
  • Brain01's avatar
    Brain01
    10 months ago

    FYI, it happens on both the contour box and the mini box.

  • WiderMouthOpen's avatar
    WiderMouthOpen
    10 months ago

    I think something is going on in Phoenix. Try emailing Cox at  cox.help@cox.com and see if they know what's going on. I wonder if it has anything to do with the high-split upgrades going on in the area.

  • Brain01's avatar
    Brain01
    10 months ago

    Programming for this channel is not available at this time

    We apologize for the inconvenience

    The Cox logo is in the lower right of the screen.  

  • Becky's avatar
    Becky
    10 months ago
    Hi Brain01, I'm sorry that MeTV is currently unavailable! MeTV is very popular in my household, so I appreciate your post. Charge!, channel 109, is also impacted. We're working to get these channels restored as quickly as possible. There aren't any issues with CNN or HLN. What errors are you getting on those channels? I can help! -Becky, Cox Support Forums Moderator
  • Brain01's avatar
    Brain01
    10 months ago

    Thanks for helping Becky!  My CNN and HLN are fine, but I noticed that WiderMouthOpen started a thread about those two stations being affected just before I started this thread.  That link is provided below.  

  • ednichols's avatar
    ednichols
    10 months ago

    I called Cox tech support and all the guy did was remote reset/restart my mini box. Then the Cox guy says nothing he can do except schedule a Cox tech. The charge could be $75 if the tech decides that they want to charge for the service call. Then the Cox guy tried to sell me Cox insurance for $10 extra per month so I would be covered for any service calls. I can’t wait until Google comes to phoenix. I’m also looking at Wireless plans with Verizon and others. Glad to see other people are having problems with METV 93 and other channels. Coming here saved me $75. 
    this channel is still out as of Saturday 07/08/2023 at 9:30pm

  • K_and_D's avatar
    K_and_D
    10 months ago

    Still out on Sunday Morning 7/9/23. No answers from Cox as when it will be fixed?

  • ednichols's avatar
    ednichols
    10 months ago

    As of Monday (07/10/2023) afternoon around 2pm-ish, the 93 and 109 are back on again. 

  • ednichols's avatar
    ednichols
    10 months ago

    As of Monday (07/10/2023) afternoon around 2pm-ish, the 93 and 109 are back on again. 

CurtB's avatar
CurtB
Valued Contributor III

Just to rule out a channel change:

  • Did the "NEWS FROM COX" section of your most recent billing statement include anything about channel changes?
  • Does your cable TV guide show current programming for the missing channel?
Brain01's avatar
Brain01
Contributor
10 months ago

Thanks for joining the conversation!  In my case,

  1. No, nothing related to a channel change is on my bill.
  2. The guide shows channel 93 as MeTV like normal.  It also identifies the show playing plus the next series of shows like normal.  I can go out two weeks to see the entire schedule, like normal.  In addition, when I go to channel 93 directly to watch, the screen shows what show is being played, also like normal.
  • CurtB's avatar
    CurtB
    Valued Contributor III
    10 months ago

    Have you channel surfed to see if other channels are having the same issue as 93 MeTV - KAZT and 109 Charge! - KAZT?  What about 7 IND - KAZT?

    • Brain01's avatar
      Brain01
      Contributor
      10 months ago

      Thanks for joining the conversation!  In my case, I checked up to 125, plus 301-320, and only found channel 99 EPGEA having the same issue.

      • CurtB's avatar
        CurtB
        Valued Contributor III
        10 months ago

        Does this always happen with ch 93 and 99 or are they sometimes available?  If they're sometimes available, is it more often late at night?  If you're not sure, try viewing MeTV and EPGEA at Oh-dark-thirty tomorrow night when there are fewer people on your node watching TV. 

        Switched Digital Video frees up bandwidth by including only the most popular channels for a network-wide stream.  For less popular programming, only the channels that are actively being viewed or recorded are sent.  Cable TV channels like MeTV and EPGEA with fewer viewers wouldn't be sent until you or someone else on your node selects one of them.  A congested node might prevent some SDV channels from being available during peak viewing hours.