Follow up to Cox notice
I recently posted a question about an equipment update from COX. A moderator, DannyS replied that the update involved new Tuning Adaptors. Strangely, DannyS disabled replies, so I'll start another t...
Forum Discussion
LongTime_TIVO_U, The new Vecima tuning adapter is required for all customers who opt to use a cableCARD to receive video services. Customers must swap or upgrade their equipment in order to avoid a disruption of service. It would appear that the agent over the phone is referring the adaptor as a card. If you would need for us to review your account. Please reach us on Twitter at CoxHelp, visit us on Facebook, or email by at cox.help@cox.com anytime for assistance. We are always happy to help.
Interesting reply.
As suggested, I'll contact Cox via the email address you provided. Hopefully that will clear up the confusion.
I contacted Cox using the email suggested by DannyS . They stated quite clearly that this is a cable card issue. Two new cable cards have been sent out.
Hi LongTime_TIVO_U,
I am happy to hear that the Rep is sending you new cards.
Mike
Cox Support Forums Moderator
