Contour Error code ftde.0001
Problem with Contour Error code ftde.0001 seems to be a big problem for Xfinity many customers complaining. Any one else getting this error on contour?
Forum Discussion
Hi Imno007, disable any adblocker browser extensions, make sure third-party cookies are enabled within your browser settings, and ensure that your Flash player is up-to-date. Then try loading watchtv.cox.com again. It's working for me on Chrome this morning. -Becky, Cox Support Forums Moderator
Okay, it seems to have something to do with my IP address. I had previously run ipconfig /release /flushdns /renew without it making any difference, but I've found that after actually changing my IP address I can sign in to Contour. The only problem now, though, of course, is that I can't access most of the channels because I'm using a different IP address. But some are better than none, I guess.
- Hi Imno007, now that you've successfully signed into watchtv.cox.com with a different IP address, change your PC settings to configure DHCP automatically. Then, release and renew your IP address again, open a new browser window, and try to sign into watchtv.cox.com. Does the error message return? -Becky, Cox Support Forums Moderator
Think you missed my last post. It's a problem with Cloudflare dns, or maybe specifically a problem with Cox Contour and Cloudflare. I thought things were still working after changing my dns back to 1.1.1.1, but when I finally got around to actually trying to watch something I found that nothing was happening when I clicked the Watch button, and when I tried refreshing the page it was actually disconnecting my internet - kept connecting and disconnecting. Since I'm not noticing any problems with using Cloudflare dns when doing anything else EXCEPT trying to use Contour, it's looking like some kind of recent change with Contour is causing the issue when using Cloudflare. Might want to pass it on to whoever. Thanks
