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averica's avatar
averica
New Contributor II
5 months ago

oh look, yet another price increase

bill goes up 10 bucks? alredy annoyed with these people.about a year ago i agreed to a deal where i would be LOCKED IN to a rate for 2 years. about 5 months later my bill goes up .when i inquired why since i was LOCKED IN i was told "oh, you still get your discount..our rates hae gone up" that makes ZERO SENSE.so i asked the woman "so basically i was lied to about being LOCKED IN"..all she could do was stammer a weak apology. PATHETIC.

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  • RaquelD's avatar
    RaquelD
    Moderator
    5 months ago

    Hello, I apologize for any misunderstandings regarding your billing and price locks. I'd like to help. When you have a moment, can you please email cox.help@cox.com with name, address, and link to forum thread. The purpose of the Cox TV Forum is to allow customers to discuss technical topics related to residential Cox TV services with other customers. If you need help with billing or other account specific issues, please reach us on Twitter at @CoxHelp, visit us on Facebook, or at cox.help@cox.com.