Lost Channels
Last week we had storms that created a 24 hour COX outage in parts of Fairfax, Va, Including Internet, TV, and telephone.
When all service was restored, there were a bunch of channels we could no l...
Forum Discussion
Hi Fox,
Thanks for reaching out to us through Cox Forums. In reviewing the Contour box, I am showing signals that are not in the normal range which may be the reason you are getting the error message. The connections from the wall to the cable box should be finger-tight and secure. If there is a splitter in your connection, I would recommend bypassing the splitter temporarily to see if it assists. If you have an amplifier, make sure that the power is on and the Cox connection is secure. If this doesn't correct the problem, scheduling a technician to further investigate the issue is the next course of action so I'm glad to see that you have one scheduled. Please let us know if you need additional support after your service appointment.
Maria L.
Cox Support Forum Moderator
Thanks for reaching out to us through Cox Forums. In reviewing the Contour box, I am showing signals that are not in the normal range which may be the reason you are getting the error message. The connections from the wall to the cable box should be finger-tight and secure. If there is a splitter in your connection, I would recommend bypassing the splitter temporarily to see if it assists. If you have an amplifier, make sure that the power is on and the Cox connection is secure. If this doesn't correct the problem, scheduling a technician to further investigate the issue is the next course of action so I'm glad to see that you have one scheduled. Please let us know if you need additional support after your service appointment.
Maria L.
Cox Support Forum Moderator
