Forum Discussion

socal_transplan's avatar
socal_transplan
Contributor III
6 years ago

intermittent tiling & dropped signals in mission viejo

a couple of weeks ago we started having transmission trouble here.  it was nbc then.  tiled all the way thru ellen, commercials & all & into the evening news.  that bespeaks cox issues to me. latel...
Becky's avatar
Becky
Moderator
6 years ago
Hi Socal, there are no open tickets related to issues with NBC or MSNBC. Is the tiling and "temporarily off air" message occurring on all mini boxes? If so, my suggestion would be to schedule a service call so an on-site technician can check the signal to the mini boxes. The mini boxes are one-way devices, so we're not able to check metrics remotely. -Becky, Cox Support Forums Moderator
  • socal_transplan's avatar
    socal_transplan
    Contributor III
    6 years ago

    yes, it's all tv's, but not all stations.

    • Becky's avatar
      Becky
      Moderator
      6 years ago
      Hi Socal, it's not uncommon to see a signal issue only impact a handful of channels. Signal ingress or loss can sometimes affect only a single frequency or a narrow range of frequencies. -Becky, Cox Support Forums Moderator
      • socal_transplan's avatar
        socal_transplan
        Contributor III
        6 years ago

        ok.  so if i still have the problem when we get back from our vacation i'll get someone out.  a few years ago, after almost monthly visits, they finally replaced a lot of infrastructure and the problem subsided..  but lately, it's looked like "sad-ilite." 🙂

        btw, i am getting notifications on this tv forum.  still not on the internet forum.??