Forum Discussion

Fishn_Dad's avatar
Fishn_Dad
New Contributor
5 years ago
Solved

Contour 2 "Prime Video" App, "Internet Connection Failure"

All the Apps on the Contour 2 except the newly available "Prime Video" App are working just fine.  The "Prime Video" App returns an "Internet Connect Failure" dialog box, intermittently.  Since the C...
  • MaryF's avatar
    MaryF
    5 years ago
    Hello FishNDad,

    There is a known issue with some Contour 2 customers receiving an error message when attempting to play a video using the Amazon Prime Video app. Our video team is working to resolve this issue. I apologize for any inconvenience this is causing and thank you for your patience.

    Mary
    Cox Support Forums Moderator
  • PaulC's avatar
    PaulC
    5 years ago

    Are there any updates on the status of this issue?

BrianA's avatar
BrianA
New Contributor

I just found the Prime app and I'm also having Internet Connection Failure. I tried rebooting the Modem the Contour Box and de-register the Contour so as to re-register it again. I went to Amazon and can watch videos on my tablet so the issue is with the Contour

JonathanJ's avatar
JonathanJ
Former Moderator
5 years ago
@BrianA

I apologize for any inconvenience this has caused. Technicians are still working towards a resolution no ETR thanks for your patience.

Jonathan J
Cox Moderator