Several times, when I turn on my TV and box, the screen asks me to name the location, meaning, I assume, the name of the box. I can't do anything else until I select a name and the enter button. I'm not sure why I am asked this, since I have only one box and don't know of anything that might access the box other than the remote. Can anyone explain what's going on and if there is a way to keep from being prompted to name it? It doesn't happen often, but it has happened several times since it was installed.

Hi Charles50, You can name the receiver by going into the Contour 2 receiver settings. Here's how: Power on the TV and Cox receiver. Press the CONTOUR button on the RX-11 remote. Highlight the Gear Icon and press the OK button. Highlight Device Settings, press OK. Highlight Device Name, press OK. Choose a name from the drop down list, press OK. Once this step is taken is it saving the name, or is the TV screen showing a different menu than the one you see when completing these steps?

I have the same issue as the OP. I tried these steps with no change in the results. Sometimes when I power on the box, it asks me to name it. This does not happen every time. When it does happen, it is after it's been in power-saving mode. Though, again, not every time it's in the power-saving mode does it happen. I've also tried to manually power the box down via the menu to reproduce the issue without success. Otherwise, it doesn't seem as though anything else is affected.

DaxTheGreat, How many receivers do you have?

I have 4 total, 3 are the HD/DVR receivers and 1 is a mini box. Only the main HD/DVR box is asking me to name it upon power-on (mostly in the morning, after a long shutdown period it seems).

Hello, Are you unplugging the power or tuning off the outlet that the box is plugged into at night? If not, this could be an issue with the box. If that is the case, then please send us an email with your full address to cox.help@cox.com so we can help. Thanks, Allan - Cox Support Forums Moderator

Contour 2 asks me to name the box

14 Replies

LatitiaS
Moderator
7 years ago
Hi DaxTheGreat, I am sorry to hear you are still experiencing the same with the DVR. It looks like you have done everything you can to find resolution. Please send us an email to cox.help@cox.com as the next step would be scheduling a technician to swap the box. We look forward to hearing from you soon.
RickVoo
New Contributor
7 years ago
This is ridiculous. Why doesn't Cox solve this problem?

Same problem here as reported above. Doesn't seem to be much of a pattern to it. Not every time but frequent enough to be very annoying. I see it with Contour 2 DVR. We NEED A SOLUTION COX FOLKS.

One more reason why "cutting the cord" is becoming attractive.

I'm going to try TURNING OFF POWER SAVER MODE. Maybe that restart of the box sometimes initiates the dreaded question.

Here is how I'll do it:

* Power up TV and box

* Hit Contour button

* Select gear icon

* Select Device Settings

* Select Power Preferences

* Select power saver starts after "OFF"

Now, since the box is always on perhaps the dreaded "name your box location" will not pop up again. We'll see......

UPDATE: Since I enable the power saver as described above I have not yet seen the dreaded "name the location" screen. It's been a few days so far.....remaining hopeful.

GOOD NEWS: Disabling power saver has FIXED THE PROBLEM ! No more begging for location naming. Why don't Cox people know how to do this ?
RickVoo
New Contributor
7 years ago
Charles See my response at bottom of blogs. Disabling the Power Saver as described in my post fixes the problem. Good Luck.
coxtv
New Contributor
7 years ago
I have 2 TVs - one always gets the annoying message as per the others on here and the other works fine. Both had PowerSaver set to 4 hours.

I changed mine today ( after reading this board ) so Power Savings are disabled

Watch this space

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Contour 2 asks me to name the box

14 Replies

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