Phone Number Porting
Have had AT&T for many years but recently moved and new home isn't serviced by AT&T. Decided to move to Cox phone as already have TV and internet. Want to port over existing AT&T number (still tied...
Forum Discussion
Hello, based on what you're describing, it could be possible the representative at the store was referring to the different rate center. The government has set-up "rate centers" or geographical areas for phone numbers. If the rate center for the previous address does not match the rate center for the new address, then the active AT&T telephone number cannot be ported over. We can look into this further and see what can be done to assist. If you're interested, please send this over to cox.help@cox.com, and we'll be delighted to assist further. -Kevin M. Cox Support Forum Moderator
