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DRVEGAS's avatar
DRVEGAS
Valued Contributor
2 years ago

Incoming phone numbers

My call history quit displaying my incoming phone numbers.  Instead it's displaying the name of the person or business or wireless caller without a phone number.  It's displaying my outgoing phone numbers properly.  What could be causing this issue?

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  • Bruce's avatar
    Bruce
    Honored Contributor III

    Is there a dropdown to show All types of calls (Incoming, Outgoing, Missed)?

    Do the Incoming calls display if you download either the .csv or .pdf?

    • WiderMouthOpen's avatar
      WiderMouthOpen
      Esteemed Contributor

      I had a problem when I had Cox phone that the incoming calls wouldn't show up on the website but would show up when I download the pdf. +1 for checking.

  • Hi DRVEGAS, we are investigating the issue with Phone Tools Call History. Thank you for your patience as we work to restore Call History! -Becky, Cox Support Forums Moderator