Forum Discussion
Yes, however, afterward you cannot:
- Add a line to the account.
- Sign up for a new device payment plan with Citizen's Bank.
- Add Cox Mobile Protection Plan to a new device
You can still:
- Keep your mobile number
- Maintain current device payment plan with Citizen's Bank.
- Purchase a replacement device, as long as the new device is paid in full without a new payment plan.
- Change data plan (Unlimited, Pay As You GIG).
- Add, change, or remove their plan (World Plan, Canada & Mexico Plan, Travel Day Pass).
- Buy accessories.
- Remove the Device Protection Plan.
Thank you so much for the quick response, I read that in the ToS but wanted to make sure it was correct without the Internet Service. Much appreciated!
- ColleenD2 months agoModerator
Hayden,
On behalf of Brian I'd like to thank you for the opportunity to help. We appreciate your business. If you have any account related concerns you can email us at cox.help.cox.com. Have a great day!- Anesti332 months agoNew Contributor III
thank you for that email address, Colleen, but it bounced when I attempted to email it. would that be spelt: cox.help@cox.com ?
- DorisM2 months agoModerator
Hi. I am not sure why it bounced, but that is the correct spelling. Please let me know if you continue to have issues.
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