Forum Discussion

jusjokin12's avatar
jusjokin12
New Contributor
5 years ago

Why does Cox bill not decrease when I pay extra?

I have looked over my billing to the past 7 months and have found that even though I pay a few dollars more my bill stays the same. I will be paying $31 extra next month just to see how Cox handles t...
Becky's avatar
Becky
Moderator
5 years ago
Hi Jusjokin12, Cox bills for services one month in advance. Paying a few dollars more than what is owed will cause your next month's bill to decrease by a few dollars. If you have specific questions about your bill, please email us at cox.help@cox.com. -Becky, Cox Support Forums Moderator