The Cox Network Security team actively monitors Cox.net user accounts for suspicious activity that may indicate a Cox.net User ID and password have been compromised. To confirm such an email is valid, go to www.cox.com, log in through the My Account drop down box, select the drop down again, and then click "Email Notification History" on the left side of the page. If you receive such an email, please reset your Cox.net password to something brand new; something you have never used as a Cox password. The following Cox password requirements apply:
• Must be between 8 and 24 characters long
• Must include both letters and numbers
• Must not include any form of the word password
• Must not include customer's user ID
• May include special characters: !@#$%^*()
• Is case sensitive, so SaMpLe24 is different than sample24
After resetting your password, log out of your account and then log back in with the new password on all devices. -Becky, Cox Support Forums Moderator