Forum Discussion

iamkimchi's avatar
iamkimchi
New Contributor III
5 years ago
Solved

What internet speeds/package am I really on?

When I signed up, I signed up for the Preferred Package.  When I log on to my account, it says the "Preferred 150 Internet Service Up to 150 Mbps download" But when I go to the Cox Speed Test Page,...
  • KevinM2's avatar
    KevinM2
    5 years ago
    @iamkimchi Hello, can you please unplug the modem, wait ten seconds and plug it back in for me? After, would you be able to hard-wire a PC or laptop directly to the modem and perform a speed test for us, using the Cox Internet Speed Test tool?

    http://bit.ly/2VsdGbX

    Your modem levels look healthy now, and I'm not detecting any packet loss at this time. -Kevin M. Cox Support Forum Moderator
KevinM2's avatar
KevinM2
Former Moderator
@iamkimchi Hello, can you please unplug the modem, wait ten seconds and plug it back in for me? After, would you be able to hard-wire a PC or laptop directly to the modem and perform a speed test for us, using the Cox Internet Speed Test tool?

http://bit.ly/2VsdGbX

Your modem levels look healthy now, and I'm not detecting any packet loss at this time. -Kevin M. Cox Support Forum Moderator
iamkimchi's avatar
iamkimchi
New Contributor III
5 years ago

I will do this when I get home and report back.  Thank you.