Forum Discussion

sph's avatar
sph
New Contributor III
7 years ago
Solved

Was there a range of IPs deactivated?

Lost internet connection couple of days ago - was sudden as I was on it one second and no service the next - went through all the standard trouble shooting actions to no joy - cox customer service as...
  • sph's avatar
    sph
    7 years ago

    The question asked does not relate to the modem, as the modem turned out to be just fine as stated in OP - my question is "Was there a range of IPs deactivated?"  ColleenD's response above seems to indicate this is possible - so for those reading this that may have experienced an internet outage due to "modem failure" - my advice would be to check to make sure it really is the modem, and not something cox related.

Bruce's avatar
Bruce
Honored Contributor III

Reading your troubleshooting actions, I believe your natural instincts and suspicious would conclude a faulty modem.

sph's avatar
sph
New Contributor III
7 years ago

Yes, on the surface one might assume it to be a modem issue (as cox support did), bc most might not dig deeper - turned out to be an ip issue - as the "bad" modem works great with newly acquired ip.