Forum Discussion
what would the email address be for an official, Cox support email?
Not really sure if it's consistent. However, the important thing is to notice the domain and/or IP address the message actually originates from (i.e. cox.com, cox.net) in the header. To reiterate, the first clue is often found in the actual URL (not necessarily the one being shown) of the link you're being asked to click on by simply hovering your cursor over it.
- otterbay6 years agoContributor
Yes, I know that, but I'm trying to find a simpler item for a 89-yea-old senior who only sees what's on the screen
- Rob_H_6 years agoContributor II
OIC, in that case, my suggestion would be to have the senior to call Cox using a known good number for Cox and not one supplied in the email, whenever they get an email asking them to click on something. It's rare for Cox Support to send an email unless it is related to a support matter the customer has already initiated. Otherwise, perhaps a Cox Forum Moderator could better answer your question.
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