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DonnieTC's avatar
DonnieTC
New Contributor II
7 years ago
Solved

Slower than expected speeds on Ultimate tier

I just recently got on the ultimate tier and am getting slower than expected download speeds. I remember testing it out when I initially got it and was getting around 200 - 275 Mbps however these pas...
  • DonnieTC's avatar
    DonnieTC
    7 years ago

    No worries, Stephanie S. from Cox Social Media Support got back to me and suggested I look at the Ethernet cable. Didn't even think about that. I replaced that and my speeds are as expected now. So everything is working fine, thanks for the help!

DonnieTC's avatar
DonnieTC
New Contributor II
7 years ago

I sent the email with the required information to the provided email address.

I did as suggested and made sure everything was tightly connected and there was no change to my speed. Right now I'm in an apartment and the modem is connected VIA a 3 way splitter (one goes to cable box, another goes to phone modem, and the other goes to the internet modem). I've even tried removing the splitter and just connecting my modem directly to the wall and using a computer connected directly to the modem but the speed didn't change.