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CoxIsWorthless's avatar
CoxIsWorthless
New Contributor
4 years ago

Since Cox never gives me the internet speeds I pay for, will they go down if I downgrade my service?

Title. I pay $100/month for 150 Mbps but never does it get any higher than 25, no matter when I speed test it. I connect straight to the modem via ethernet and can have no other devices and  Sin...
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JonathanJ's avatar
JonathanJ
Former Moderator
4 years ago
@CoxIsWorthless

I was able to check the modem performance levels and they are up to spec. I only see your ethernet connection is 10/100 which doesn't allow you to obtain max speeds. Either you're using a Cat 5 ethernet we suggest cat 6 or higher in order to achieve max levels or it's the nic card of the device you're testing with. If able to swap ethernet please do, and if still getting low speeds hardwired email us your full name and address to cox.help@cox.com.

Jonathan J
Cox Moderator