Forum Discussion

lanoue's avatar
lanoue
New Contributor
6 years ago

Router Sign-in

So I went to sign in to my router to make some firewall adjustments and it doesn't like any of the usernames I've tried.  How do I recover my username?
JonathanJ's avatar
JonathanJ
Former Moderator
6 years ago
@Lanoue

Are you referring to the link Becky sent? If so try clearing cache and cookies if that doesn't work a different browser.

Cox Moderator
  • lanoue's avatar
    lanoue
    New Contributor
    6 years ago

    No. Thats pretty cut and dry.

    I'm referring to the router page (Gateway>Login) that comes up at 192.168.0.1 where one can edit the Firewall security, among other things. I have some programs that I need to allow to get through the firewall.

    • lanoue's avatar
      lanoue
      New Contributor
      6 years ago

      This may need to be escalated to a higher tier of support.

      • Bruce's avatar
        Bruce
        Honored Contributor III
        6 years ago

        There nothing to escalate.  Everything you need is on its sticker.  If you changed and forgot the default credentials, reset the router to its factory settings.