Forum Discussion

cezarbalaita's avatar
cezarbalaita
New Contributor
5 years ago
Solved

Ridiculously low download speed (8 MBS) in the evening for Internet Gigablast since last week

I've signed up for Gigablast a few months back and the service was fine until last week. Every day since then, I get ridiculously low download speeds of 5-10MBS in the evening (after 6 PM) with the...
download speed
Gigablast bottlenecks
low speed
  • ColleenD's avatar
    ColleenD
    5 years ago
    Hello everyone!

    I wanted to reach back out to let you know a faulty piece of equipment was identified and replaced. The speed issues affecting a small area in Santa Barbara should be resolved, but if you experience any speed issues please let us know via email to cox.help@cox.com. Please include your full name, complete street address and a speed test completed at www.speedtest.net using a hard-wired PC connected directly to your modem and with all background software closed.

    -ColleenD
    Cox Support Forums Moderator
scornish's avatar
scornish
New Contributor

I'm in the santa barbara area with gigablast, currently pulling 1-2 mbps since yesterday :(

ColleenD's avatar
ColleenD
Moderator
5 years ago
Hello everyone!

I wanted to reach back out to let you know a faulty piece of equipment was identified and replaced. The speed issues affecting a small area in Santa Barbara should be resolved, but if you experience any speed issues please let us know via email to cox.help@cox.com. Please include your full name, complete street address and a speed test completed at www.speedtest.net using a hard-wired PC connected directly to your modem and with all background software closed.

-ColleenD
Cox Support Forums Moderator