Las Vegas Intermittent low speeds/loss (2 weeks)

The Cox tech rep just left. Signals are fine. He is putting in a request to monitor the node for a week and scheduling me for a field tech specialist 1 week from today. So this problem is now going on its 3rd week. I provided a log of the outage times, printed out speed tests, etc. I hope this gets fixed sooner than his estimate. It should not have taken this long to begin the escalation process and now I am stuck waiting longer.