Hi DSM, your modem is reporting poor signal levels and high T3 errors. Are there any splitters on the coax connection to the modem? If so, try replacing the splitter to see if your internet connectivity improves. If there is little or no improvement after replacing the splitter, a service call will be needed to resolve the issue. Any issue outside of your home or with the Cox equipment inside your home (cable boxes, leased modems, and eMTAs) is our responsibility and will not result in a charge. -Becky, Cox Support Forums Moderator