Forum Discussion
Becky
Moderator
Hi Zawakaz, your modem is reporting a high amount of T3 errors and uncorrectable errors. These symptoms, along with your traceroute, lead me to believe there is a signal issue to the modem. If there are any splitters on the coax connection to the modem, please bypass (or replace) the splitter, reset the modem, and see if the issues continue. If there are no splitters between the cable outlet and the modem, I suggest a service call. If you'd like my team to schedule a service call appointment so you don't have to call Technical Support, please email your full name, address, and a link to this thread to cox.help@cox.com. -Becky, Cox Support Forums Moderator
Zawakaz
6 years agoNew Contributor
this also happens mostly in the evenings although sometimes it continues all day.
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