Forum Discussion
CurtB
Valued Contributor III
Specifically ask for a Cox in-house tech and insist the line and equipment be checked, including at the pole. Yes, you can always ask for a Cox in-house tech instead of a contract tech who may not even show up with a ladder.
OpenBSD
6 years agoContributor II
Make sure you call and don't chat online when you make your request. I specifically requested a Cox data tech that works for Cox and not a contractor and guess who showed up at my house? A contractor. The problem with contractors is that they get paid by the job so the quicker they get done the better. They will cut corners to get the job done quicker. An actual Cox employee gets paid hourly so there is essentially no rush. Good luck on that though.
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