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Hey man. I am on the same boat. I actually reverted to the old Arris because I thought it was that Panoramic WiFi (which they have replaced 3 times for me). I drop out of games (specifically Starcraft and Overwatch), and also absurd lag spikes during games. I've had three techs come and they all do the exact same thing:
1. Show up asking to replace the modem even though it was not on the order.
2. Too lazy to check the lines.
3. "I plugged this in and it's all green, so it's fine, right now I see no issues."
So they leave, and I am stuck with the same problem. This is insane because intermittent internet is most noticeable when gaming. There's a lack of understanding, even with the techs, that these errors won't show when streaming (although my Spotify is also pausing).
Cox, please any help would be appreciated. I am about to start my own thread.
Specifically ask for a Cox in-house tech and insist the line and equipment be checked, including at the pole. Yes, you can always ask for a Cox in-house tech instead of a contract tech who may not even show up with a ladder.
- OpenBSD6 years agoContributor II
Make sure you call and don't chat online when you make your request. I specifically requested a Cox data tech that works for Cox and not a contractor and guess who showed up at my house? A contractor. The problem with contractors is that they get paid by the job so the quicker they get done the better. They will cut corners to get the job done quicker. An actual Cox employee gets paid hourly so there is essentially no rush. Good luck on that though.
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