Forum Discussion

User2k's avatar
User2k
New Contributor
5 years ago

Paying for 150Mpbs internet, getting 5 on the Cox speed test. Bad modem power levels.

Hi. We have been paying for 150Mpbs internet for the longest time, but get much slower than that. I just assumed we were getting slow speeds, but it turns out we are getting a lot less than we are pa...
Internet Speed Slow
BrianM's avatar
BrianM
Moderator
5 years ago
Although the signal levels could be a little better, I am not seeing any packet loss or anything of that nature from my end. Have you tried bypassing your router and connecting a computer directly to the modem? One other thing that I did notice was that the modem is connected to a device that is only connecting at 100 Mbps, so you would never reach the full 150 Mbps. If this is your router that is currently connected, you may have an older one that does not have a gigabit ethernet port. Using an older cat5 cable instead of cat5e or cat6 could also be a possibility.

Brian
Cox Support Forum Moderator
  • User2k's avatar
    User2k
    New Contributor
    5 years ago

    Hey brian, I think you may be right about my ethernet cables being too old. I will purchase a cat6 cable later and update you.

  • User2k's avatar
    User2k
    New Contributor
    5 years ago

    Hey brian, how can I fix my signal levels? Thank you for the other tips by the way. -James

    • Allan's avatar
      Allan
      Moderator
      5 years ago
      @user2k You can bypass any splitters on the cable line going to the modem to see if that helps with the signals. -Allan