Forum Discussion

mortuno1's avatar
mortuno1
New Contributor
6 months ago
Solved

Outage In Area (or not?) 11/11-??/?? 2023

Paradise Hills, San Diego - Ever since we saw a cox vehicle show up on our street this past Saturday, November 11,2023, we've had a constant outage later that day and the outage has not been resolved...
  • mortuno1's avatar
    mortuno1
    6 months ago

    11/13/23 (Update) 4:25 pm - The technician, Carlos, just left and my internet is working now! He was a very skilled tech and worked really fast; could tell he has years of experience.

    He went up on the electric pole to take a look at the connections and was up there for a while. Then when he came back down he replaced the entire coax cable that ran from inside and across the attic---then down into the room where I keep the modem. He said that it was an old cable so it was best to just update it with a new one, and I agree since that cable was there since before we moved into the house. 

    He also mentioned that he did something up on the electric pole but don't remember what (he said it so fast), as if there was something that did need to be calibrated, ...anyway, after all was said and done, he showed me the results of the connection on a device he uses for diagnostics and all my signals showed green.

    Thank you to Carlos for such a great job! 

    (As an added thank you we gave him some pink guavas from our guava tree. 😄)

mortuno1's avatar
mortuno1
New Contributor

11/13/23 (Update) 4:25 pm - The technician, Carlos, just left and my internet is working now! He was a very skilled tech and worked really fast; could tell he has years of experience.

He went up on the electric pole to take a look at the connections and was up there for a while. Then when he came back down he replaced the entire coax cable that ran from inside and across the attic---then down into the room where I keep the modem. He said that it was an old cable so it was best to just update it with a new one, and I agree since that cable was there since before we moved into the house. 

He also mentioned that he did something up on the electric pole but don't remember what (he said it so fast), as if there was something that did need to be calibrated, ...anyway, after all was said and done, he showed me the results of the connection on a device he uses for diagnostics and all my signals showed green.

Thank you to Carlos for such a great job! 

(As an added thank you we gave him some pink guavas from our guava tree. 😄)

AllisonL's avatar
AllisonL
Moderator
6 months ago

Hi mortuno1. I'm so happy to hear that our technician was able to get you back up and working. We truly apologize for any inconvenience this entire ordeal may have caused you. If we can be of any additional support to you, please feel free to email us at cox.help@cox.com.