Forum Discussion

GlassSD's avatar
GlassSD
New Contributor
6 years ago

List of compatible modems w/voice are all obsolete

I have a Cisco DPQ3212, but am experiencing frequent connection issues. I ruled out my router by directly connecting my computer directly to the modem and resetting the modem both from the support we...
BrianM's avatar
BrianM
Moderator
6 years ago
Cox no longer actively gives out the Cisco DPQ3212, the ARRIS / Surfboard TM3402 has now taken the place of it. This doesn't necessarily mean the modem itself is bad, but it has been phased out as it is one of the original DOCSIS 3.0 ETMA's that offered and is starting to age. However, if you wanted to upgrade to the newer one you can bring the current one into a local Cox store and swap it out for no extra charge.

Brian
Cox Support Forum Moderator