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palmtrees
New Contributor
3 years ago

Intermittent connection drops

Starting a couple of weeks ago I have been losing connection issues ~5 times per day. Sometimes the connection re-establishes itself after a couple of minutes. Other times I lose the connection to internet completely and I have to reboot the modem (Motorola MB8611). It's a new modem. I was having this same problem with my old modem as well.

Here is a log from my cable modem from when I was experiencing a failure. This one manage to re-connect after a few minutes.

23:26:08 Tue May 11 2021          Critical (3)         Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=00:40:36:73:d9:85;  CMTS-MAC=00:59:dc:78:51:cd;CM-QOS=1.1;CM-VER=3.1;


23:28:23 Tue May 11 2021          Critical (3)         Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=00:40:36:73:d9:85;CMTS-MAC=00:59:dc:78:51:cd;CM-QOS=1.1;CM-VER=3.1;


23:28:30 Tue May 11 2021          Critical (3)         No Ranging Response received - T3 time-out;CM-MAC=00:40:36:73:d9:85;CMTS-MAC=00:59:dc:78:51:cd;CM-QOS=1.1;CM-VER=3.1;


23:28:38 Tue May 11 2021          Critical (3)         Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=00:40:36:73:d9:85;CMTS-MAC=00:59:dc:78:51:cd;CM-QOS=1.1;CM-VER=3.1;


23:29:14 Tue May 11 2021          Critical (3)         No Ranging Response received - T3 time-out;CM-MAC=00:40:36:73:d9:85;CMTS-MAC=00:59:dc:78:51:cd;CM-QOS=1.1;CM-VER=3.1;


23:29:28 Tue May 11 2021          Notice (6)         Honoring MDD; IP provisioning mode = IPv4


23:29:31 Tue May 11 2021          Warning (5)         DHCP WARNING - Non-critical field invalid in response ;CM-MAC=00:40:36:73:d9:85;CMTS-MAC=00:59:dc:78:51:cd;CM-QOS=1.1;CM-VER=3.1;


23:29:32 Tue May 11 2021          Notice (6)         TLV-11 - unrecognized OID;CM-MAC=00:40:36:73:d9:85;CMTS-MAC=00:59:dc:78:51:cd;CM-QOS=1.1;CM-VER=3.1;


23:29:33 Tue May 11 2021          Notice (6)         DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=00:40:36:73:d9:85;CMTS-MAC=00:59:dc:78:51:cd;CM-QOS=1.1;CM-VER=3.1;


23:29:38 Tue May 11 2021          Warning (5)         REG-RSP-MP Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=00:40:36:73:d9:85;CMTS-MAC=00:59:dc:78:51:cd;CM-QOS=1.1;CM-VER=3.1;


23:29:42 Tue May 11 2021          Critical (3)         No Ranging Response received - T3 time-out;CM-MAC=00:40:36:73:d9:85;CMTS-MAC=00:59:dc:78:51:cd;CM-QOS=1.1;CM-VER=3.1;


23:29:51 Tue May 11 2021          Warning (5)         RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=00:40:36:73:d9:85;CMTS-MAC=00:59:dc:78:51:cd;CM-QOS=1.1;CM-VER=3.1;


23:29:51 Tue May 11 2021          Warning (5)         Dynamic Range Window violation


23:29:54 Tue May 11 2021          Critical (3)         No Ranging Response received - T3 time-out;CM-MAC=00:40:36:73:d9:85;CMTS-MAC=00:59:dc:78:51:cd;CM-QOS=1.1;CM-VER=3.1;