I ordered "Cox Internet Essential 30" which was $39.99 but they somehow changed it to Ultimate and charged $79.99 which I haven't requested.

Hi MyWireless,

This forum is primarily intended for the discussion of a technical issue among peers. Billing and account issues require the sharing of sensitive information to resolve which isn't best suited for a public forum. Please reach out to us on our Facebook page (www.facebook.com/coxcommunications) via Private Message, our Twitter handle (www.twitter.com/coxhelp) or email us at cox.help@cox.com. Be sure to include your full name and this post.

Maria L.
Cox Support Forum Moderator