Nice Post Ken R. It is responses like this that make customer service an almost lost art in todays world. a world where I,t along with sales, are about the only 2 services we have. As far as the USA is concerned anyway. But aside from all that, I feel that Cox is one of the most untrustworthy companies around on the consumer side. I used to praise their service...Since the internet came around, I now despise them/ Or at least its employees. And yes Ken R. ....I will be looking for a new provider....One that does not resell services through Cox.