Hi Financialtech, If the issue is related to the Cox equipment or Cox wiring, there is no charge. We do offer a comprehensive protection plan, known as Cox Complete Care,
http://bit.ly/2UWHCN8. This offers full home-wiring protection, and it's only $10 per month. If the technician determines the issue not to be related to the Cox equipment or wiring, a $75 fee may be assessed on the account.
In regards to the WiFi extender, we don't recommend using one in combination with the Panoramic WiFi modem, due to compatibility issues. The Panoramic WiFi pods (extenders) are one of our newer products from Cox, and more information on the pods can be located here,
http://bit.ly/2KKOA41.
Your modem levels look quite healthy. However, I am detecting intermittent packet loss, which can become problematic. I recommend a service technician go out to your home to diagnose and correct the issue. With the Panoramic WiFi modem, you also have access to the Panoramic WiFi App, allowing you full control of your in-home network,
http://bit.ly/2KArX29. It utilizes band steering (
http://bit.ly/2KFOqKV), which can help ease network congestion. Additionally, I recommend setting your channels to automatic, as this can also improve WiFi performance (this can be accomplished through the app as well). Lastly, I am including a link which I hope you may find useful, as it details ways to improve your internet experience,
http://bit.ly/2Kq4uR5.
If you'd like for a technician to go out to the home, please include a link to this forum thread and send us an email at cox.help@cox.com. -Kevin
