Forum Discussion

Snow1434's avatar
Snow1434
New Contributor
7 years ago
Solved

How can I downgrade my service online? (NEW)

I want to be downgrading from Ultimate to the lowest internet package my download and upload speeds aren't anywhere close to the 300mbps however that is not the problem the problem is the overage fee...
  • ezridin's avatar
    ezridin
    7 years ago

    You can complain about the marketing genius, but they are making money with it.  People are paying for the unlimited option and I bet more people are staying/paying than people downgrading/cancelling.  Money talks, and they can get away with it.  

    As far as downgrading, you have to call in during their billing support hours..  Not sure on exact hours, but I believe they are open till 8pm PST Mon-Sat (Someone else feel free to correct me)

JonathanJ's avatar
JonathanJ
Former Moderator
7 years ago
@Snow1434

Cox provides the Support Forums as a service to its customers to help them obtain technical support, exchange ideas, and get information relating to Cox products and services. Billing and account questions that require the sharing of personal information aren't suited for a public forum. For further assistance, please email us at cox.help@cox.com with your full name and address.