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twomutts's avatar
twomutts
New Contributor
4 years ago
Solved

FCC rule re: Cable modem w/ Phone

Just purchased a Netgear CM500V modem to replace the 5 yr old Cisco modem we had. During call to activate the modem, I was told that I couldn’t hook up the telephone because it did not come from Co...
  • Allan's avatar
    Allan
    4 years ago
    @Twomutts, You will need an emta modem from us in order to use our phone service. Please let us know if you have any issues with the service after setting up the phone modem. -Allan, Cox Support Forums Moderator.
twomutts's avatar
twomutts
New Contributor

I was attempting to replace like for like; coax cable in, Ethernet out to router, phone jack for the phones.

I think a better question may be why the tech that we were discussing our internet connectivity issues with didn’t tell us about this “restriction” AFTER he said we should replace the modem (due to age/possible component failure).

The internet modems were definitely not free.

Bruce's avatar
Bruce
Honored Contributor III
4 years ago
didn’t tell us about this “restriction”

Because you were "discussing our Internet connectivity issues" and not telephone issues.  Did you tell the tech your modem also provides telephone service?

  • twomutts's avatar
    twomutts
    New Contributor
    4 years ago

    This via text, but he asked for account info.  I’m “assuming” He had the information in front of him.