Exterior cable
There has been a cable running from our street box - over the fence & running on top of our fence to the street behind us, for months 9-12ish.
In late June maybe, there were 4 guys - yes 4 - standi...
Forum Discussion
Ok it's been over 2 week & still no sign of the cable being removed / relocated. What's going on? Like everyone else we pay a small fortune for cable / internet & this is seriously ridiculous. We've provided you with information & pictures. What else can we do to get this taken care of.
- Hi mrleland,
We have not received an update just yet. I went ahead and submitted a second request and once we receive an update we will follow up with you. Thank you for your patience.
Latitia
Cox Support Forum Moderatorso they finally came out & removed the cable draped across my fence. Seriously who do you hire to do this work? They dug up the box that was above ground, buried a new box, buried the nv energy box (I have no idea where it even is now - don't think NV Energy will be happy), another utility box (phone maybe) & best of all my cable didn't get buried or even put in the box. So now there are all these cables sticking up, some loop up & some are cut off, so i don't really even know whats - what. So can we try this again - maybe get a professional this time. Oh and my speed is slower. Seriously after being a cable customer for OMG years upon years you thing i could get decent service. I want refunded for the months the cable was blowing around on my fence & the poor quality. I"m feed up. My wife keeps saying go with streaming it's faster. I keep saying no no it's cox they'll fix it. Wife is starting to win https://www.facebook.com/moogie85/videos/3345071975510856/
- @Mrleland
Please if you're able to take a few pictures and email them to my team also include your full name and address send to cox.help@cox.com. We can also take a look at you internet. What speeds are you currently getting and are you hardwired or wireless?
Jonathan J
Cox Moderator
